Return & Refund Policy
Your satisfaction matters most to us at Zeenah Souq. We are always available to assist you.
🔁 Returns
Returns can be requested within a 7-day period after receiving your order.
To be eligible for a return, the item must be unused, within its original packaging, and must come with a purchase receipt.
Return requests must be sent to support@zeenahsouq.com prior to shipping any items back.
🚫 Non-Returnable Items
We do not accept returns on:
Beauty, skincare, or personal items for hygiene and safety reasons.
Customized or final-sale items.
💸 Refunds
After we approve and receive your returned items, a refund will be issued to your original payment method within 5-10 business days.
Refund Policy Shipping charges will only be refundable if the item sent to you was faulty or incorrect.
🔄 Exchanges
Direct exchanges are not offered. To avail of another item, you must return the original item and reorder for the new item.
📦 Return Shipping
Customers are to bear return shipping costs.
All costs will be covered if the item sent to you was incorrect or damaged.
💬 Need Help?
As always, we are ready to assist you. Feel free to reach out to us via email at support@zeenahsouq.store
Zeenah Souq – Your shopping experience will be seamless. We are here all the way for you.